Terms & Conditions

Last updated: October 21, 2026

These terms apply to purchases from KC Paan & Icecream with Arya Ayurveda ("KC Paan", "we", "us"), a business operated by Patel Family House Inc, including purchases paid through a payment link we send you.

1. What we sell

We make and sell fresh, tobacco-free and supari-free paan, kulfi and other Indian frozen desserts, fresh sugarcane juice, and related snacks and treats. We also sell wholesale/bulk orders to business customers and provide event catering (live paan, sugarcane juice and kulfi stations).

2. How payment works

Payments are one-time payments made in US dollars. When you pay by link, you pay instantly by card on a secure checkout page; your card is charged once, at the time you pay. We do not charge subscriptions or recurring payments. For events, a 50% deposit confirms the booking and the balance is due on the event day unless agreed otherwise in writing.

The legal entity responsible for these payments and named on your card statement is Patel Family House Inc (doing business as KC Paan & Icecream with Arya Ayurveda).

3. Third parties

Card payments are processed by Epos Now and its payment partners. We never see or store your full card number. We may also use delivery providers (such as DoorDash or Uber Eats) to deliver orders, and email/messaging services (such as Gmail and WhatsApp) to communicate with you.

4. Delivery & fulfilment

• In-store pickup: ready the same day, usually within 15–30 minutes, at our Artesia, CA shop.
• Local delivery: we deliver locally within California, usually the same day or on the date agreed when you order.
• Wholesale/bulk orders: delivered within California or ready for pickup on the date agreed when you order, usually within 1–3 days.
• Events: service is provided on the event date and time in your booking.

We currently deliver only within the State of California, USA.

5. Refunds & cancellations

• Food items: because our products are fresh and perishable, we cannot accept returns. If your order is wrong, missing items, or not up to standard, contact us within 24 hours with your order details (and a photo if possible) and we will replace it or refund you in full or in part.
• Orders paid in advance (pickup, delivery, bulk): cancel at least 24 hours before the scheduled pickup or delivery time for a full refund.
• Events: full refund if cancelled 7 or more days before the event; 50% refund if cancelled 3–7 days before; no refund within 3 days of the event.
• How to cancel or request a refund: email or call us (details below) with your name, the payment date and amount. Approved refunds go back to the card used, usually within 5–10 business days.

6. Privacy policy

What we collect: your name, phone number, email, delivery or event address, order details, and payment confirmation details (such as the last 4 digits of your card). Your card details are collected and stored by our payment processor, Epos Now, not by us.

Why: to fulfil and deliver your order, contact you about it, provide receipts and refunds, and meet tax and legal obligations.

Who we share it with: our payment processor (Epos Now and its partners), delivery providers when you choose delivery, and our accountant or authorities when the law requires. We do not sell your personal information.

How long: we keep order and payment records for as long as required for tax and accounting purposes.

Your choices: you can ask us to see, correct or delete your personal information by contacting us. California residents have rights under the California Consumer Privacy Act (CCPA).

Cookies: this page does not set cookies. The payment page provided by Epos Now may use strictly necessary cookies to process your payment securely and prevent fraud.

7. Allergens

Our products may contain or come into contact with nuts, dairy, coconut and other allergens. Please tell us about any allergies before you order.

8. Governing law

These terms are governed by the laws of the State of California, USA. Any dispute will be handled in the courts of Los Angeles County, California.

9. Contact us

Patel Family House Inc, doing business as KC Paan & Icecream with Arya Ayurveda
18630 Pioneer Blvd, Artesia, CA 90701
Email: kcpaan.parth@gmail.com
Phone: (562) 567-1008